Frequently Asked Questions

If you have a question regarding our website or the communication portal check to see if the answer is below. If it isn't feel free to use the contact us form and ask away - we are here to help!

Technical Questions

If you are having difficulties uploading documents please check: 1. The file type - we support word documents, pdf's and photos. 2. The file size - the maximum size of the file is 10Mb Finally depending on your internet connection is can take some time for the documents to upload and show on the page. So please be patient.
Unfortunately at this point you cannot do this. The easiest way to do it would be to email the photo to the ourchildren.com.au email account or alternatively you can email the photo to your home computer, save it and then upload it from there.
When logging into your account you need to make sure of the following: 1. You are entering your email address exactly as you entered it in the signup process; and 2. You are entering your password exactly as you entered it in the signup process. Both of these details are recorded in the welcome email we send to you once you have registered. Our security system is case sensitive so be sure to check this as well.
If you have chosen to pay monthly and then want to take up an annual subscription (or vice versa) what you need to do is: 1. Log into your PayPal account and cancel the recurring payment you have with us. Once this is done your account will remain active until the end of the payment period. 2. At the commencement of the next payment period when you go to log into your account you will be asked to re-subscribe and at this point you will be able to choose whether to re-subscribe on a monthly or annual basis. Don't worry - no data will be lost in doing this!
If you are using a hotmail/live account it is likely that the password retrieval email was caught by the hotmail/live account spam filter. If you aren't using a hotmail/live account check your SPAM folder. If neither of these resolve your issues contact us at support@ourchildren.com.au
When you pay your subscription fee you must wait for PayPal to redirect you back to our website. If you are not automatically redirected back to us then your account will not be activated. If this happens to you contact us and we can arrange for the activation on your behalf.

General Questions

If you have forgotten your password just simply click on the "forgotten password" link and a new password will be sent to the email account you have given us.
Of course you can. When you are on the payment page just click the box "paying for both parties".
No. All entries made on the Communications Wall cannot be altered or deleted.
Yes it is. The site has been developed so that the communications wall has a complete track record of all of the entries made in the user's account. Whilst you are able to edit or update details in the calendar, information bank and financial matters section the original entry will always remain on the calendar with a new entry as well showing the changes that have been made.